Call processing automation
Don't lose clients: distribute the workload between managers! Consider employee training, busyness, vacations, and lunch breaks. If the manager does not have time to answer, the call is redirected according to the queuing rules.
Pleasant emotions of customers
Bitrix24 simplifies customer communications management. During an incoming call, the customer card is displayed on the screen. The manager immediately greets the client by name and negotiates, taking into account information about previous applications, agreements, invoices and purchases.
Quality control of managers' work
Manage your call center based on complete and reliable information. Bitrix24 stores the history and statistics of calls: how long the client was waiting for an answer, how much time the manager spent talking with the client. In the reports, the manager sees how each manager and the entire sales department works.