Opportunities and solutions

We offer the creation of your Call Center using a VoIP telephone station based on Asterisk. This solution is ideal for creating an internal (corporate) Call Center. Since this solution is implemented on the basis of a VoIP telephone exchange, this solution can have jobs of both 1-2 operators (with a pilot launch), and expand to an almost unlimited number of jobs, without serious costs.

Voice menu

Modern PBXs based on Asterisk allow you to use the voice menu function (IVR - Interactive Voice Response). With the help of this voice menu, you can not only organize a voice greeting for an incoming call to the company, but also help the caller to quickly reach the purpose of the call. The system will automatically offer to dial the number of the desired subscriber, send a fax, or connect with the secretary. This will reduce the workload on the secretary, and reduce the waiting time of the caller.

Today the voice menu is not only a convenient tool for managing the routing of incoming calls, but also a kind of voice business card of the company. You can record your own inimitable voice menu for your company, or use the standard set of voice dials supplied by the add-on module for VoIP-PBX based on Asterisk.

The voice menu of a VoIP-PBX may not only contain a recorded voice greeting. Since the VoIP telephone exchange is a digital product, the voice menu can contain many levels of nesting, change depending on the day of the week, contain messages about promotions, automatically informing the caller at a specified time period.

The specialists of our company will be happy to advise you on the principles of creating a voice menu in a VoIP PBX, help you choose the right menu schedule and also show you the possibilities of a modern digital greeting using ready-made examples.

Call recording

Any organization, of any scale, cannot do without telephone communication. Any negotiations, sales, or the conclusion of contracts are first discussed by phone.

Despite the perception of the concept of privacy, the function of recording a telephone conversation does not belong to the section of ensuring internal security and monitoring of employees. More and more companies are using the recording of telephone conversations as a "notebook". After all, any perfect conversation can be re-listened, pay attention to the details that were not noticed the first time.

In the company's Call-center, this function will help to analyze and analyze successful conversations or show you omissions in an unsuccessful conversation. The ability to turn on the conversation recording will be useful when you need to fix the conversation parameters, and there is no paper or pen at hand. Any disputes between operators and the subscriber can be resolved more reasonably.

There is also a telephone "prompter" function, when a novice sales manager is assisted by a senior colleague, or a technical specialist.

But the security and discipline advantage of telephone recording is still at work. Recording of conversations will help the security service quickly find information leaks, and employees will be more disciplined in conversations with subscribers.

This is just a part of the possibilities for using call recording in VoIP-PBX based on Asterisk.

The specialists of our company will help you implement the most necessary functions of a modern VoIP-PBX based on Asterisk, including recording telephone conversations.

IP-PBX "callback" module

Place the CallBack module on your website and turn your website visitors into customers. Callback module: increases the conversion of your site; increases sales; reduces bounce rate A visitor comes to your site in search of a product or service, views pages, and may even be about to leave: the Callback system detects non-standard behavior and shows the visitor a widget with an offer to connect him with a sales manager in 20 seconds; after live communication with the manager, the visitor is likely to become your client.

Integration with CRM

CRM - systems are a class of programs created for more detailed interaction between the client and the performer. The main task of all CRM systems is to optimize marketing and increase sales. For these purposes, the systems organize the maximum collection and organization of information about the client, for a more comprehensive view of the customer. In the conditions of work with telemarketing, it is impossible to imagine the lack of integration of VoIP-PBX and CRM systems.

Integration of VoIP with CRM systems to improve customer service:

  • The client's incoming call goes directly to the assigned manager.
  • When you call, the manager can see the data from the "client card".
  • Ability to dial a client's number directly from CRM.
  • Analysis of calls and listening to calls made from CRM.
  • We have experience in integrating with such CRM systems as Bitrix, vTiger, SugarCRM, AmoCRM, etc.

Our team includes not only VoIP telephony engineers, but also Web developers, which allows us to offer the Integration of VoIP telephony with CRM.

If you still have any questions, please contact us for a free consultation on the remaining questions.
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